Refund policy

RETURNS

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What is the return policy?

We want you to be completely satisfied with your Brew yo purchase.

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition.

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded.

How do I return or exchange an item?

We want to make sure that you are 100% happy with your brew goodies. If you’d like to make a return or exchange, please contact our customer care team here. Please ensure that you have your order number.

Please note, if you wish to receive a refund for items purchased online we do not cover the cost to return these items to us.

Items purchased online may be exchanged for another item or a refund to its original payment method. Please see below for refunds.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@brewyo.com.au.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@brewyo.com.au and we will provide your return details.

Shipping
You are responsible for paying for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.